Join Optum, a global health services organization committed to improving health outcomes through technology. As a Senior Product Designer, you will play a pivotal role in shaping the future of digital experiences within our Enterprise Digital Product Office (EDPO). This role offers the opportunity to collaborate with talented peers, access comprehensive benefits, and engage in meaningful career development, all while contributing to health optimization on a global scale. You'll be instrumental in driving digital transformation by designing and scaling innovative product-centric solutions.

Optum's EDPO accelerates digital transformation by partnering across business, technology, and operations. We focus on creating user-centered solutions that enhance customer experiences, streamline workflows, and achieve tangible business results. By aligning stakeholders and leveraging advanced technologies like cloud, data, and AI, we develop scalable solutions that advance Optum's mission for a more effective and equitable healthcare system.

Lead the entire design lifecycle for complex digital products, from initial discovery to ongoing improvement. Collaborate closely with product managers, engineers, researchers, and business stakeholders to pinpoint challenges and devise user-centered solutions. Facilitate key discovery activities such as workshops, journey mapping, and concept exploration to inform product strategy. Translate user research, analytics, and business insights into impactful design strategies that balance user needs, business objectives, and technical feasibility.

Develop and iterate on multiple design concepts based on user feedback and testing, continuously refining experiences. Clearly communicate design concepts through user flows, wireframes, high-fidelity mockups, prototypes, and presentations. Champion inclusive design principles and advocate for diverse user needs throughout the product lifecycle. Contribute to and evolve the design system to ensure consistency across products.

Build consensus across cross-functional teams by articulating design rationale and influencing product decisions. Responsibly leverage AI tools to enhance research, ideation, documentation, and design workflows, identifying opportunities to boost team efficiency. Partner with engineering during implementation through design reviews and quality assurance. Mentor fellow designers, providing constructive feedback to elevate design quality and foster a collaborative culture. Embrace curiosity and continuous learning to advance design practices across the organization. Effectively collaborate with globally distributed teams across multiple time zones, communicating design decisions clearly and confidently.

A graduate degree or equivalent practical experience is required. You should bring over 7 years of dedicated experience in designing digital products for both web and mobile applications. Proven experience leading discovery activities and effectively collaborating with cross-functional teams throughout the product development lifecycle is essential. Familiarity with Agile product development environments is expected.

A strong portfolio showcasing expertise in end-to-end product design for complex digital experiences is a must. Expert proficiency in Figma for interface design, prototyping, design systems, and documentation is required. A deep understanding of user experience design principles, interaction design, information architecture, accessibility, and enterprise product design is crucial. Excellent communication, facilitation, and presentation skills, with the ability to influence stakeholders at various levels, are also necessary. Demonstrated ability to mentor designers and contribute to a collaborative design culture is highly valued.