Join Optum, a global leader in healthcare solutions, and contribute to improving health outcomes through technology. As a Senior UX/CX Designer within our Enterprise Digital Product Office (EDPO), you will be instrumental in accelerating digital transformation and enhancing customer experiences.

This role is part of a centralized team focused on designing, building, and scaling product-centric solutions that optimize operational workflows and drive tangible business results. We foster consistency in product strategy, agile delivery, and design practices, empowering teams for greater speed and impact.

Leveraging modern technologies including cloud platforms, data, and AI, we develop scalable, user-centered solutions to create a more effective and equitable healthcare system. Come make a difference with us.

Lead the complete design lifecycle for intricate product initiatives, from initial discovery and concept development through delivery and ongoing refinement.

Collaborate closely with product managers, engineers, researchers, and business stakeholders to clearly define problems, pinpoint opportunities, and craft user-centered solutions.

Facilitate crucial discovery activities, such as stakeholder workshops, journey mapping, concept exploration, and experience visioning, to shape product direction.

Translate findings from user research, analytics, and business insights into effective design strategies that harmonize user needs, business objectives, and technical constraints.

Explore diverse design concepts, iterate based on user feedback and testing, and continuously enhance experiences throughout the product's evolution.

Articulate design concepts using user flows, wireframes, high-fidelity mockups, prototypes, and compelling presentations.

Champion user-centered design, accessibility, and inclusive design principles, advocating for diverse user needs across the product lifecycle.

Drive consistency by contributing to and enhancing the design system, reusable patterns, and best practices across products.

Build consensus among cross-functional teams by clearly communicating design rationale, leading discussions, and influencing product decisions.

Utilize AI-enabled tools responsibly to refine research, ideation, documentation, and design workflows, while identifying avenues to boost team efficiency.

Partner diligently with engineering during implementation, ensuring high-quality execution through design reviews and quality assurance.

Mentor fellow designers, offering constructive feedback to elevate design quality and cultivate a collaborative learning environment.

Demonstrate a proactive approach to learning and adaptability, contributing to the advancement of design practices across the organization.

Collaborate effectively with globally dispersed teams, including partners across various time zones, communicating design decisions clearly and confidently.

Adhere to all employment contract terms, company policies, procedures, and directives.

Possess a minimum of 7 years of experience in designing digital products for both web and mobile applications.

Demonstrated experience in leading discovery activities and fostering collaboration with cross-functional teams throughout the product development lifecycle.

Proven experience working within Agile product development environments.

Present a robust portfolio showcasing expertise in end-to-end product design for complex digital experiences.

Exhibit expert proficiency with Figma, including its capabilities for interface design, prototyping, design systems, and documentation.

Possess a deep understanding of core user experience design principles, interaction design, information architecture, accessibility standards, and enterprise product design.

Showcase strong communication, facilitation, and presentation skills, with a proven ability to influence stakeholders at various organizational levels.

Demonstrate a capacity for mentoring designers and contributing to a positive, collaborative design culture.

Preferred qualifications include experience with enterprise software or large-scale digital products, working in product companies or consulting environments, and collaborating with globally distributed teams. Healthcare experience is advantageous, as is experience in complex or regulated industries such as insurance, financial services, retail, telecommunications, life sciences, pharmaceuticals, or enterprise software. Familiarity with AI-enabled tools for design workflows is also valued.