Join Google Ads as a Senior User Experience Researcher, playing a pivotal role in shaping exceptional support experiences. You will champion the needs of Google's customers and the internal teams dedicated to serving them, focusing on the Ads platform and its consumer ecosystem.

This position offers the opportunity to drive significant advancements in customer engagement by leveraging AI. You will partner with Machine Learning and AI teams to streamline processes and enhance efficiency, allowing for a greater focus on uniquely human insights and perspectives. Your contributions will foster wider adoption of AI-driven solutions, leading to a deeper understanding of Google's customer base and enabling more insightful recommendations for customer success.

Advocate for user-centered product roadmaps, directly influenced by comprehensive user research findings. Lead the research agenda for key workstreams, aligning with product objectives, team priorities, and a diverse global user base. Develop and articulate a well-supported point of view, crafting compelling user narratives and proficiently utilizing AI tools for efficient data processing and analysis. Analyze existing data and product designs to formulate hypotheses and design high-impact research studies, identifying significant patterns and correlating signals to deliver coherent research insights. Collaborate effectively with Data Scientists, UX Designers, Product Managers, Engineers, and fellow UX Researchers to produce impactful research, and work with business operations to ensure alignment between user experience and business metrics.

A Bachelor's degree in Human-Computer Interaction (HCI), Psychology, or a related discipline, or equivalent practical experience, is required.

Possess at least 6 years of experience in applied Qualitative UX Research or a comparable role.

Demonstrated expertise in various research methodologies, including usability studies, contextual inquiries, one-on-one interviews, and unmoderated research studies.