Join Google Ads as a Senior User Experience Researcher and become a champion for our users and the internal teams crafting exceptional support experiences. You will play a pivotal role in empowering Google to intelligently engage customers and facilitate their success at scale. Your focus will be on the Ads domain and the broader consumer landscape it supports.

This position involves driving transformative changes by partnering with Machine Learning and AI teams. The goal is to reduce repetitive tasks and accelerate progress, enabling users to concentrate on nuanced human interactions and unique perspectives. Ultimately, you will foster wider adoption of our insights, leading to a deeper understanding of Google's customers, driving insightful suggestions, and aiding customer success.

This role will contribute to a program that assesses current AI experiences and defines the future direction for both immediate enhancements and the long-term vision for support experiences. You will gather and analyze user behaviors, needs, and challenges associated with AI usage across various products. Your ability to translate findings into compelling narratives and strategic recommendations will guide product prioritization and improve AI model quality. Close collaboration with fellow researchers, design, product management, and engineering teams is essential for building a comprehensive user experience understanding, integrating insights from multiple workstreams. You will champion a user-informed approach to product development, ensuring user needs are central to our AI strategy.

Shape user-centered product roadmaps by advocating for user research insights. Lead research initiatives for key workstreams, aligning with product goals, team priorities, and a global user base. Develop and communicate a well-supported perspective, craft compelling user stories, and leverage AI tools for efficient data processing and analysis. Analyze existing data and product designs to formulate hypotheses and plan high-impact research. Identify significant patterns and correlate signals to deliver cohesive research insights. Collaborate with Data Scientists, UX Designers, Product Managers, Engineers, and User Experience Researchers (UXR) to drive impactful research outcomes. Also, engage with business operations teams to ensure alignment between user experience and business metrics.

A Bachelor's degree in Human-Computer Interaction (HCI), Psychology, or a related field, or equivalent practical experience, is required. Six years of experience in applied Qualitative UX Research or a comparable role is necessary. Proficiency in research methodologies such as usability studies, contextual inquiries, one-on-one interviews, and unmoderated research studies is expected. Preferred qualifications include a Master's degree or PhD in fields like Human-Computer Interaction, Cognitive Science, Statistics, Psychology, or Anthropology. Experience with advanced research methods like participatory research, conducting surveys, diary studies, and unmoderated research studies is beneficial. Demonstrated experience analyzing user behavior within B2B contexts, enterprise software, CRM platforms, or support tooling is highly valued. Expertise in applying AI technologies throughout the research lifecycle, from project scoping and study design to data analysis and reporting, to enhance efficiency and insight depth. An ability to influence product decisions and strategy through user insights and data is crucial.