Join a dynamic, results-driven team as a Senior Technical Support Engineer specializing in Networking. This role is ideal for a proficient communicator with a passion for resolving complex issues and ensuring exceptional customer satisfaction. You will collaborate closely with Engineering, Marketing, and Support teams to tackle technical challenges.

The standard work schedule for this position is Tuesday through Saturday.

Provide Tier 3 support, including installation, troubleshooting, and resolution of technical issues. Develop and present comprehensive technical solutions for customer problems, managing complex installations. Handle problem reporting, customer concerns, replication, and resolution. Respond promptly to customer technical inquiries and participate in site visits and conference calls. Refine internal processes to enhance support efficiency and productivity.

Requires a B.Sc. in Computer Science, Software Engineering, Electrical Engineering, or equivalent experience. Minimum of 5 years of customer support experience with hardware and software products is essential. Extensive knowledge and troubleshooting skills in network equipment and protocols (IP, L2, L3). Deep understanding of LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing protocols (OSPF, BGP, PIM), plus virtualization technologies like EVPN and VXLAN. Experience with Linux, scripting, and automation tools like Ansible. Ability to perform under pressure and support high-level clients. Experience configuring and operating network equipment from major vendors. Skilled in analyzing and diagnosing complex networking problems. Excellent communication, presentation, and interpersonal skills, with strong English proficiency and attention to detail.