Senior Technical Program Manager – AI/ML, AWS Support Analytics Insights Research Engineering and Science (AiRES)
Amazon
Amazon
Join AWS Applied AI Solutions (AAIS) and contribute to a future where businesses leverage Amazon AI teammates for innovation. Our team builds advanced AI solutions designed to enhance human capabilities and revolutionize business functions. We deliver end-to-end products that simplify complexity, making sophisticated AI accessible without requiring prior cloud experience. If you are a builder passionate about transforming businesses with AI and driving ambitious opportunities, we want to hear from you.
Agentic AI is at the core of our innovation, empowering customers through cutting-edge AI solutions. We develop and deploy foundational AI/ML models that are shaping the future of cloud computing, enabling organizations to tackle their most challenging problems. Become part of a dynamic team comprised of AI/ML practitioners, applied scientists, software engineers, and solution architects committed to customer-centric innovation.
Lead critical cross-functional technical initiatives from inception to completion, ensuring alignment with strategic priorities and on-time delivery.
Cultivate strong relationships across the organization, serving as a key liaison between technical teams and leadership for clear communication and collaborative success.
Drive operational excellence by enhancing business and technical processes to boost organizational efficiency.
Facilitate operational rhythm and coordination through participation in leadership meetings, business reviews, and strategic planning utilizing Amazon's established mechanisms.
Provide robust technical program leadership, proactively identifying and resolving risks and blockers to ensure critical work streams advance smoothly.
Transform novel ideas into actionable plans by conducting thorough analysis, defining requirements, and developing frameworks to seize emerging opportunities.
Effectively manage technical escalations and complex problem resolution, assessing impact, coordinating cross-team efforts, and maintaining continuous stakeholder engagement.
Requires a minimum of 5 years in technical product or program management, complemented by 7+ years of direct collaboration with engineering teams. A background of at least 3 years in software development is essential.
Additional experience includes 5+ years in technical program management specifically with software engineering teams. Proven ability to manage programs across diverse functional teams, develop robust processes, and coordinate complex release schedules is crucial.
Preferred qualifications include 5+ years of project management expertise encompassing scope, schedule, budget, quality, risk, and critical path management. Experience defining Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to drive multi-million dollar businesses and reporting to senior leadership is highly valued.
Amazon
Cloud Computing