Join Optum, a global leader dedicated to improving health outcomes through innovative technology. As a Senior Technical Product Manager, you will shape the future of AI-powered products, including generative AI copilots and intelligent automation solutions. This role offers a unique opportunity to drive significant advancements in healthcare operations by transforming complex challenges into scalable, safe, and measurable AI solutions.

Our inclusive culture, talented team, and comprehensive benefits provide a fertile ground for career growth. Be part of an organization that prioritizes Caring, Connecting, and Growing together, making a tangible impact on the communities we serve.

Define and own the product vision, strategy, and roadmap for cutting-edge AI and Generative AI products, aligning them with key business objectives and enterprise AI priorities.

Identify high-value AI use cases by collaborating with business stakeholders, assessing feasibility, and developing compelling business cases with clear ROI projections.

Translate product strategy into actionable epics, features, and user stories with well-defined acceptance criteria, and meticulously prioritize the product backlog based on value, risk, and dependencies.

Collaborate closely with data scientists, ML/LLM engineers, and architects on AI solution design, encompassing model selection, prompt engineering, agent design, RAG implementation, evaluation frameworks, and human-in-the-loop workflows.

Lead agile delivery across scrum teams, guiding products from initial concept through proof of concept, pilot, user acceptance testing, and full production launch, ensuring readiness and successful go-live.

Ensure AI solutions adhere to ethical AI principles, privacy regulations (HIPAA, PHI/PII), security standards, and model governance, including bias detection, explainability, and auditability.

Establish and monitor key product performance indicators (KPIs) such as adoption rates, accuracy, automation levels, cycle-time reduction, cost savings, and FTE capacity, leveraging data to drive continuous product improvement.

Present product status, risks, and outcomes to executive leadership, fostering alignment across technology, operations, and business teams.

Drive product adoption and manage change through effective enablement strategies, including demos, office hours, comprehensive documentation, FAQs, and feedback mechanisms.

Stay abreast of emerging trends in Generative AI, agentic AI, LLMOps, and AI platforms, integrating new ideas and reusable patterns into product development.

A Bachelor's degree in Engineering, Computer Science, or a related discipline, or equivalent practical experience, is required.

Possess a minimum of 10 years of experience in technology, with at least 5 years dedicated to product management or technical product ownership.

Demonstrated experience in managing AI/ML, Generative AI, or intelligent automation products throughout their entire lifecycle, from inception to production.

Proficiency with Agile, Scrum, or SAFe methodologies and experience with tools such as Jira, Azure DevOps, Rally, or Aha! is essential.

Proven ability to construct robust business cases and effectively report outcomes to senior leadership.

A solid understanding of Large Language Models (LLMs), prompt engineering, Retrieval-Augmented Generation (RAG), AI agents, model evaluation techniques, and MLOps/LLMOps concepts is necessary.

Excellent written and verbal communication skills, with a strong capacity for storytelling and stakeholder management, are critical for success in this role.