This senior systems engineer role focuses on providing advanced technical support and leading the resolution of complex issues to ensure optimal system performance, availability, and security. The position involves managing system upgrades, patching, capacity planning, and automation. Collaboration with various IT teams and mentorship of junior engineers are key aspects of this role, aiming to enhance technical capabilities and service excellence.

Key responsibilities include deploying, configuring, and troubleshooting Omnissa Horizon environments, managing desktop provisioning, and resolving user-related issues. You will also administer Oracle Linux and other enterprise Linux distributions, diagnose performance problems, and apply security hardening. Managing virtualization infrastructure with OLVM and KVM hosts, ensuring high availability, and supporting backup/recovery procedures are also vital.

Operational duties involve leading technical troubleshooting during critical incidents, performing root-cause analysis, and collaborating with cross-functional teams. Developing automation, maintaining accurate documentation, and planning/executing changes are essential. Mentoring junior engineers, conducting knowledge-sharing sessions, and participating in a 24x7 on-call rotation are also part of the role.

A Senior Systems Engineer is expected to lead complex technical incident resolution, ensuring system uptime, performance, and security. This includes managing system upgrades, patching, capacity planning, and automation. Collaboration with application, network, storage, and security teams is crucial, alongside mentoring junior engineers to build stronger technical skills and support service excellence.

Responsibilities span the deployment, configuration, and administration of Omnissa Horizon environments, alongside troubleshooting desktop issues and user profile management. Proficiency in Oracle Linux and enterprise Linux distributions, including installation, patching, and performance diagnostics, is required. Virtualization management using OLVM and KVM, ensuring high availability and supporting backup/recovery, is also a core function.

Operational excellence involves leading critical incident resolution, conducting root-cause analysis, and collaborating with diverse IT teams. Developing automation to streamline operations, maintaining comprehensive documentation, and managing change processes with risk assessments are key. The role also includes mentoring junior team members and participating in an on-call rotation.