Join our dedicated Support organization as a Senior Support Engineer, specializing in Life Sciences and Safety Products like Argus or Empirica. You will serve as the primary point of contact for our customers, delivering expert technical assistance through phone and web portals. Your role involves troubleshooting Oracle Life Sciences Safety products, ensuring exceptional support quality while strictly adhering to industry regulations and Oracle's high customer service standards. Our global team operates continuously to meet diverse customer needs, guaranteeing ongoing success and paramount patient safety.

Proactively diagnose and resolve intricate technical issues specific to Oracle's Life Sciences Safety products. Conduct thorough database analysis, meticulously review technical design specifications, and diligently replicate reported customer problems. Effectively manage high-priority customer interactions, ensuring timely solutions that meet defined service level agreements (SLAs). Collaborate seamlessly with cross-functional teams and global colleagues to tackle complex technical cases. Identify and meticulously document system defects, develop innovative workarounds, and actively contribute to our growing knowledge base.

We are seeking professionals with 6-10 years of experience in technical support or consulting. A strong aptitude for problem-solving, excellent time management, and a genuine customer-centric approach are essential. Deep understanding of Drug Safety and Pharmacovigilance regulations and processes is required, alongside hands-on experience with Oracle Argus Safety and/or Empirica Signal. Proficiency with Windows, Unix, and Linux operating systems is necessary, as is expertise in UNIX scripting, XML, JavaScript, Oracle SQL, PL/SQL, and Oracle databases. The ability to excel in a dynamic, fast-paced business environment and outstanding verbal and written communication skills are crucial for this role.