Join a dynamic Support organization as a Senior Support Engineer, serving as the primary customer contact for technical assistance. You'll troubleshoot Oracle Life Sciences Safety products, maintaining high support quality and adhering to stringent industry regulations and Oracle's customer service benchmarks. Our global, round-the-clock operation ensures continuous customer success and patient safety, adapting swiftly to evolving needs.

You will be responsible for diagnosing and resolving complex technical issues related to Oracle's Life Sciences Safety products. This involves analyzing databases, reviewing technical designs, and expertly replicating reported problems. You'll manage high-priority customer interactions, delivering timely solutions within defined service level agreements. Collaboration with cross-functional teams and global colleagues is key to resolving intricate cases. Additionally, you'll identify and document system defects, devise creative workarounds, and actively contribute to knowledge management initiatives.

We are seeking candidates with 3-5 years of experience in technical support or consulting. A strong aptitude for problem-solving, excellent time management, and a dedicated customer focus are essential. Candidates should possess a deep understanding of Drug Safety and Pharmacovigilance regulations and processes, along with hands-on experience with Oracle Argus Safety and/or Empirica Signal. Proficiency across Windows, Unix, and Linux operating systems is required, as is expertise in UNIX scripting, XML, JavaScript, Oracle SQL, PL/SQL, and Oracle databases. The ability to excel in a fast-paced, evolving business environment and exceptional verbal and written communication skills are paramount.