Become a pivotal technical liaison for enterprise clients, partners, and internal teams, offering unparalleled expertise in Oracle Integration Cloud (OIC) and related Oracle Cloud Infrastructure (OCI) technologies. This role involves diagnosing and resolving intricate technical challenges, providing strategic guidance on product configuration and best practices, and empowering customers to fully leverage Oracle's cutting-edge cloud solutions. You will be instrumental in enhancing product quality and customer satisfaction through close collaboration with Oracle's development and global engineering departments.

Deliver expert support for Oracle Integration Cloud (OIC) and Oracle Process Automation Cloud. Diagnose and resolve issues across various Oracle Cloud Infrastructure (OCI) services like Compute, Storage, VCN, ATP, and Identity Domains. Partner with Oracle Fusion Applications, OCI, and Product Development teams to address customer challenges. Provide technical assistance to OIC customers globally via phone, web, and electronic channels. Collaborate with global engineering and development teams to resolve complex technical problems and improve customer experience. Identify, document, and escalate product defects, working towards timely resolutions. Contribute to the creation and refinement of technical knowledge base articles and best practices to boost support efficiency.

This position requires a strong command of English for global customer support. Develop and maintain deep technical proficiency in Oracle Integration Cloud, Oracle Cloud Infrastructure, and enterprise integration methodologies. Independently manage complex customer issues and critical escalations as necessary. Possess robust analytical and troubleshooting capabilities, sound technical judgment, and the ability to efficiently handle multiple high-priority customer concerns with minimal oversight, ensuring exceptional service delivery.