Join the Consumer Experience Operations team at YouTube, a dynamic organization dedicated to enhancing the support experience for millions of users.

This role involves close collaboration with Product, Engineering, Marketing, Data Science, and Legal teams to tackle user challenges and refine support strategies for YouTube's diverse offerings, including NFL Sunday Ticket, YouTube TV, YouTube Music and Premium, Shopping, and Fan Funding. The objective is to deliver outstanding user experiences that foster growth and retention.

YouTube champions the power of voice and storytelling, enabling individuals to share their narratives, explore passions, and build communities. By merging cutting-edge technology with creative expression, the team operates at the forefront of culture, driven by a shared mission to showcase the world. Embracing innovation, problem-solving, and a collaborative spirit, the team achieves its goals together.

Architect robust technical solutions to power an AI-driven troubleshooting partner, enhancing user assistance.

Leverage YouTube's support, policy, and troubleshooting data to elevate the quality of assistive experiences.

Define comprehensive entity schemas across the entire support lifecycle and establish interfaces for seamless integration with First-Party (1P) and Third-Party (3P) tools.

Develop and implement strategies for quality measurement and continuous improvement.

Collaborate with Studio UTLs and YouTube ATLs to advance Studio and YouTube infrastructure, enabling sophisticated Creator experiences.

A Bachelor's degree or equivalent practical experience is essential.

Possess a minimum of 8 years of software development experience, encompassing programming languages, data structures, and algorithms.

Demonstrate 3 years of experience in testing, maintaining, or launching software products, alongside 1 year of expertise in software design and architecture.

Preferred qualifications include experience with applied Generative AI in large-scale consumer applications, expertise in quality measurement and improvement for AI-powered products, and a proven track record of individual contributions at an L7 level. A strong understanding of AI technologies within Google and excellent teamwork and communication skills are highly valued.