Join Optum, a global organization dedicated to improving health outcomes through technology. As a Senior Software Engineering Lead, you will drive the expansion of our AI Patrol solution, focusing on onboarding new customers and ensuring seamless operation of AI applications. This role offers a chance to work with cutting-edge AI technologies and make a significant impact on global health.

This position is part of UnitedHealth Group, committed to fostering healthier lives for everyone by addressing health disparities and improving care accessibility. We are building a future where technology and compassion work hand-in-hand to optimize health on a global scale.

Lead the onboarding of new customers to the AI Patrol platform by configuring observability and evaluation pipelines.

Develop and maintain robust post-production monitoring and alerting systems for AI applications in production.

Collaborate closely with customer engineering teams to understand their unique AI Patrol onboarding needs and provide expert technical support.

Troubleshoot and resolve issues related to observability, evaluation, and monitoring to ensure optimal performance and customer satisfaction.

Contribute to platform improvements based on customer feedback and enhance team scalability through documentation of common issues and onboarding patterns.

A Bachelor's degree in computer science or a related field is required, alongside a minimum of 2 years of experience as an AI Software Solutions Engineer or similar role.

Proficiency in AI/ML observability or evaluation tooling, including hands-on experience with Arize AX, is essential. Familiarity with MLOps or AIOps practices in a production setting is also expected.

Experience with at least one major cloud platform (Azure, AWS, or GCP) and working knowledge of Python are necessary. The ability to effectively troubleshoot technical issues directly with customer and stakeholder teams is crucial for success in this role.