Join Optum, a global leader in healthcare technology, and play a pivotal role in improving health outcomes for millions. As a Senior Software Engineer specializing in ServiceNow, you will leverage your expertise to enhance our application portfolio and drive innovation within cloud ecosystems. This role offers a dynamic environment with opportunities for continuous learning, collaboration with talented peers, and comprehensive benefits.

At Optum, we are committed to creating a more equitable health system. We believe in fostering an inclusive culture where diverse perspectives are valued. Your contributions will directly impact our mission to help people live healthier lives and make the health system work better for everyone.

You will be instrumental in continuously improving our application portfolio through innovative DevOps practices, encompassing design, build, deployment, and runtime within cloud environments. This includes troubleshooting and resolving complex technical issues, contributing to design discussions, reviewing architecture and code, and translating business requirements into actionable implementation plans.

Key duties involve creating solution roadmaps, preparing proposals aligned with business objectives, and engaging across teams to demonstrate new technologies. You will also ensure compliance with company policies and support stable production and non-production environments, driving service restoration activities to maintain consistent and timely completion of all tasks.

A Bachelor's degree in Computer Science or a related field is required, along with over 4 years of development experience in ServiceNow. Proficiency in ServiceNow development, C#, HTML, JavaScript, CSS, and Web APIs is essential.

Experience with Service Portal, Catalog, ITSM, Integrations, Widgets, and Record Producers is expected. You should also be well-versed in Agile methodologies and Test-Driven Development. A strong background in API/Web Services, including REST Architecture, is necessary. Knowledge of the ITIL framework and ITSM modules, alongside the ability to collaborate effectively with Business Product Owners to define technical roadmaps and product releases, are crucial for success in this role.