Join Optum, a global leader dedicated to improving health outcomes through technology. As a Senior Software Engineer specializing in ServiceNow, you will be instrumental in connecting individuals with the care and resources they need. Our inclusive culture fosters collaboration with talented peers, offers comprehensive benefits, and provides ample career development opportunities. Be part of a mission to advance health optimization worldwide and contribute to our journey of Caring, Connecting, and Growing together.

This role is within our Consulting job family, focused on delivering end-to-end lifecycle consulting services to healthcare clients. You will enhance their operations and information management through innovative technology, service, and data solutions. This includes work in data warehousing, business intelligence, product implementation, service optimization, and management. Expect a role that encourages self-direction and creative problem-solving.

Develop and customize ServiceNow applications across CSM, ITSM, SPM, and SecOps modules. Build robust workflows for requests, incidents, problems, and change management using Flow Designer and custom logic. Configure existing out-of-the-box workflows and design custom automation solutions. Develop integrations with CMDB and third-party systems via REST/SOAP APIs. Build and enhance Service Portal and UI Builder components. Write and maintain Script Includes, Business Rules, and Glide API scripts for CRUD operations. Troubleshoot issues, optimize platform performance, and support ongoing enhancements. Actively participate in Agile ceremonies, design discussions, and stakeholder reviews. Develop UAT scripts and provide support for functional validations. Handle complex and less structured issues, serving as a key resource for colleagues.

A ServiceNow CSA certification or a CSM certification is required.

Candidates should possess at least 7 years of experience as a ServiceNow Developer or Administrator, with a primary focus on the CSM module.

Essential skills include hands-on experience in Agile/Scrum environments, a strong understanding of ITSM processes and ITIL best practices, and solid knowledge of ServiceNow solution architecture and coding standards.

Proficiency in JavaScript, HTML, CSS, and relational databases (Oracle, MySQL, MS SQL) is crucial. Expertise is expected in Glide APIs, Script Includes, Business Rules, Flow Designer & workflow automation, REST API integrations, and the CSM, ITSM modules, Service Portal, UI Builder, and CMDB data models.