Join Optum, a global leader dedicated to improving health outcomes through innovative technology. We're seeking a Senior Site Reliability Engineer specializing in Splunk to enhance our services and drive operational excellence. This role offers a dynamic work environment with talented peers, comprehensive benefits, and significant career development opportunities. Contribute to advancing health optimization globally and make a real impact on the communities we serve.

Our mission at UnitedHealth Group is to empower healthier lives and create a more effective healthcare system for everyone. We are committed to addressing health disparities and ensuring equitable care, reflecting our core values of caring, connecting, and growing together.

Enhance monitoring and instrumentation using Splunk and Datadog for OptumRx services, and actively support priority incidents. Gather requirements for automation and instrumentation improvements, recommending changes to monitoring configurations and service architecture. Summarize and provide updates to key stakeholders, assisting with incident/problem root cause analysis and trend identification.

Help teams define service level objectives and build monitoring views. Conduct analysis on alerts and incident data to recommend improvements, and drive enhancements to service monitoring and instrumentation. Assess application stability and performance, and build automation and self-healing capabilities for increased efficiency and reliability. Participate in rotational on-call support and tackle complex issues, acting as a resource for others.

Requires a B.Tech or B.Engineering degree. Proven experience applying Site Reliability Engineering (SRE) principles to enhance service availability, reliability, performance, and scalability is essential.

Demonstrate experience in designing and implementing high-quality monitoring and alerting strategies aligned with business-critical services and SLOs. You should have hands-on experience defining and tracking SLIs, SLOs, Error Budgets, and SLAs to drive reliability and performance improvements.

Technical expertise includes solid Splunk Enterprise/Cloud skills for log analytics, dashboarding, alert engineering, and data onboarding. A strong understanding of Observability practices, Incident Management, Problem Management, and RCA processes is required. Proficiency in Python for automation, alongside Bash and PowerShell scripting, is key to reducing operational toil.