Join Amazon Advertising as a Senior Programmatic Solutions Consultant - Technical, based in Bangalore, India. This role is pivotal in driving measurable outcomes for advertisers by leveraging Amazon's innovative ad solutions. You will be at the forefront of ensuring campaign excellence, efficiency, and performance within our dynamic advertising ecosystem.

Amazon DSP is seeking an expert to provide critical technical support to programmatic trading desks. You will independently resolve complex customer issues, conduct in-depth investigations, and contribute to product improvements. Upholding Amazon's high customer service standards is paramount in this client-facing role.

Independently manage and resolve intricate customer issues through detailed case reproduction and root cause analysis. Demonstrate advanced technical proficiency in troubleshooting critical programmatic advertising challenges. Act as a key escalation point, ensuring complete resolution for complex, cross-organizational problems. Collaborate with internal teams to investigate, define workarounds, and resolve software defects. Provide sophisticated, proactive support for Amazon's comprehensive advertising technology suite, including Amazon DSP (ADSP), Amazon Ad Tag (AAT), Conversion API (CAPI), Ads Data Manager (ADM), and Amazon Marketing Cloud (AMC). Prioritize and manage incoming issues effectively using case management tools, considering customer impact. Lead training initiatives, develop documentation strategies, and manage knowledge bases for both internal and external users. Automate routine procedures via scripting and APIs for efficient analysis of high-volume transaction data. Proactively identify systemic solutions, analyze customer trends, and spearhead cross-functional projects to enhance customer experience at scale. Lead, develop, and mentor a team of consultants, fostering advanced technical skills in programmatic advertising and troubleshooting. Drive continuous organizational improvement, define support mechanisms, and strategically shape the support approach and technology roadmap. Identify emerging technical issues, influence product roadmap prioritization, and partner with engineering leadership through data-driven proposals and technical investigations. Conduct live troubleshooting sessions for clients.

A Bachelor's degree in Computer Science or a related field, or equivalent practical experience. Minimum of 8 years in technical support or solutions consulting roles. Extensive experience of at least 8 years in programmatic advertising. Proven track record as a technical specialist in customer-facing capacities. Experience with database technologies such as NoSQL, SQL Server, or MySQL, including robust troubleshooting and debugging skills for technical systems. Demonstrated experience in creating and publishing technical documentation. In-depth understanding and hands-on experience with advertising technologies, including ad servers and Demand-Side Platforms (DSPs).

Preferred qualifications include over 5 years of technical troubleshooting experience, proficiency in prioritizing multiple assignments while meeting deadlines, strong written and verbal communication skills for diverse audiences including senior leadership, and coding/scripting experience in languages like Python, C, C++, Java, Ruby, or PowerShell. Experience with data extraction, ingestion, and processing of large datasets, as well as knowledge of data analytics tools such as Tableau, SQL, and QuickSight, are also advantageous.