Join Oracle’s Customer Success organization in a vital services and support role, focusing on enterprise Oracle database environments. This position offers the opportunity to collaborate with clients and global engineering and support teams across diverse time zones to ensure exceptional availability, reliability, and customer satisfaction while upholding the highest engineering quality standards. You will be instrumental in maintaining and enhancing mission-critical systems.

This role is designated for individuals at the IC4/IC4.5/IC5 levels, contributing significantly to our Services and Support category within the Customer Account Management function.

Key responsibilities include the administration and support of enterprise Oracle databases on Exadata and RAC/ASM, ensuring the robust operation of critical production environments. You will be tasked with diagnosing and resolving database availability, Data Guard, RAC/ASM, and infrastructure issues to swiftly restore services and prevent future occurrences. This involves installing, upgrading, migrating, and patching Oracle databases, alongside troubleshooting any production challenges that arise.

Furthermore, you will manage RMAN backups, restores, and recovery processes, including complex scenarios, to safeguard data integrity. Maintaining and troubleshooting Data Guard environments is crucial for supporting database availability. Performance analysis, bottleneck tuning, and recommending proactive improvements are also core duties. You will handle high-pressure, critical production incidents with a strong service-oriented approach and communicate effectively with both customers and global teams, accommodating shifts and weekend work as necessary.

This role demands a minimum of 10 years of comprehensive, hands-on experience as an Oracle DBA or Database Engineer, specifically supporting enterprise-level, mission-critical production environments. Essential skills include robust Oracle Database administration, expert troubleshooting capabilities, and advanced performance tuning. Significant experience with Oracle Exadata architecture and administration, coupled with advanced hands-on Oracle RAC and ASM expertise, is mandatory.

Proficiency in Data Guard, encompassing Physical Standby, Active Data Guard, and Data Guard Broker, is required. You must possess strong RMAN backup, restore, and recovery skills, adept at handling complex recovery situations. Experience in installing, upgrading, migrating, and patching Oracle databases, with a proven track record of troubleshooting production issues related to performance, availability, RAC/ASM, backup/recovery, and patching, is vital. The ability to diagnose and resolve complex incidents under pressure is a must, alongside excellent communication and customer-facing abilities. A commitment to a service and support mindset, including a willingness to work shifts and weekends, is essential.