Join Oracle's Customer Success organization as a Senior Principal Advanced Services Engineer, focusing on enterprise Oracle database environments. This role is integral to maintaining the availability, reliability, and quality of our customers' mission-critical systems. You will collaborate with clients and global engineering teams across diverse time zones to ensure top-tier service delivery and customer satisfaction.

This position is ideal for an experienced professional seeking to leverage deep expertise in Oracle database technologies within a dynamic, support-oriented environment. Your contributions will directly impact the operational success of our enterprise clientele.

Administer and support enterprise Oracle databases on Exadata and RAC/ASM, ensuring the stable operation of production environments. Diagnose and resolve critical database availability, Data Guard, RAC/ASM, and infrastructure issues to swiftly restore service and prevent recurrences.

Execute Oracle database installations, upgrades, migrations, and patching, effectively troubleshooting any production issues that arise. Manage RMAN backups, restores, and complex recovery scenarios to safeguard data integrity. Maintain and troubleshoot Data Guard environments, including Physical Standby, Active Data Guard, and Data Guard Broker, to support high availability.

Analyze database performance, identify bottlenecks, and recommend proactive improvements. Handle complex and critical production incidents with a strong service-oriented mindset, providing timely and effective technical resolutions. Communicate clearly with customers and global teams, potentially working shifts and weekends as needed.

A minimum of 10 years of hands-on experience as an Oracle DBA or Database Engineer, supporting enterprise and mission-critical production environments, is essential. You must possess strong administrative, troubleshooting, and performance tuning skills for Oracle databases.

Demonstrated expertise in Oracle Exadata architecture and administration, alongside advanced hands-on experience with Oracle RAC and ASM, is required. Proficiency in Data Guard management, including Physical Standby, Active Data Guard, and Data Guard Broker, is crucial. Solid RMAN backup, restore, and recovery experience, including complex scenarios, is also a must.

Experience with Oracle database installations, upgrades, migrations, and patching, coupled with troubleshooting production issues related to performance, availability, RAC/ASM, backup/recovery, and patching, is necessary. The ability to diagnose and resolve complex production incidents under pressure, along with excellent communication and customer-facing skills, is vital. Willingness to work shifts and weekends is a requirement.