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This senior finance operations role is pivotal in managing the end-to-end Order to Cash (O2C) cycle. You will ensure seamless execution of sales orders, billing, and invoicing, collaborating closely with various internal teams. Your expertise will be crucial in validating transactional data, resolving discrepancies, and upholding compliance with all relevant policies and contractual obligations.

Oversee the complete Order to Cash process, including sales order creation, billing, and supporting collections, ensuring accuracy and timeliness within SAP. Manage billing activities across multiple service lines, validating service data and accurately creating sales orders in SAP according to contractual terms. Review inputs from Operations, Commercial, and Business teams to confirm correct material codes, quantities, pricing, and tax setups are applied.

Ensure timely sales order creation and provide complete supporting documentation to Finance and Accounts Receivable for smooth invoicing and collections. Monitor billing and invoicing transactions for adherence to company policies, revenue recognition rules, and customer contracts. Identify and resolve billing discrepancies, order-to-invoice mismatches, and pricing issues through collaboration with internal teams.

Manage daily cash application activities, ensuring prompt and accurate application of customer payments against open invoices. Assist the team in resolving unapplied and partially applied cash by reviewing remittances, bank statements, and customer backup. Work with AR and Billing teams to clear payment mismatches arising from short payments, deductions, or invoice disputes. Coordinate collections activities by tracking overdue invoices and following up with customers for timely payments.

Review aging reports regularly to prioritize collection efforts based on risk and customer profile. Support the resolution of payment delays by coordinating with Sales, Billing, and customers to address disputes or invoice issues. Manage exceptions related to pricing, master data, or service inputs, working with shared service and support teams for timely resolution. Serve as a key contact for O2C escalations, support audits, enhance controls, and drive consistent process adherence.

Collaborate with Marketing and Operations teams to ensure current rate cards, service quantities, and billing inputs are accurately reflected in the system. Partner with Finance AR and AP teams for invoice submissions, clarifications, and query resolution. Support internal governance by maintaining process accuracy and ensuring smooth month-end closure with minimal backlog.

Maintain billing trackers, working files, and service-wise data logs to support reporting and audit needs. Update process documentation, checklists, and SOPs to reflect current business practices. Identify opportunities for improvement, propose enhancements, and support automation or efficiency initiatives to boost billing accuracy and turnaround time. Participate in system changes, User Acceptance Testing (UAT), and the implementation of new tools or features for billing processes.

Possess a strong understanding of core Order to Cash (O2C) processes, with specific expertise in billing, collections, and cash applications. Demonstrate working knowledge of SAP S/4HANA and Power BI, including comfort navigating service codes, quantities, rate structures, and sales order modules. Exhibit strong knowledge of DSO management, aging analysis, dispute resolution, and collection effectiveness metrics. Proven experience in collection forecasting, cash forecasting, and receivables analysis is essential.

Good understanding of finance processes such as billing validation, invoice submission, and dispute resolution. Proficient in MS Excel (including VLOOKUP, PivotTables, and data validation) and capable of preparing basic reports or trackers. Ability to analyze data, identify inconsistencies, and effectively resolve billing-related issues. Strong communication and stakeholder management skills are required for cross-functional coordination. Must be organized, detail-oriented, and capable of working independently with minimal supervision.

Qualifications include a Bachelor’s degree in Commerce, Finance, Accounting, or a related field, with B.Com/M.Com/MBA Finance being preferred. Candidates should have 7-12 years of experience in billing, sales order processing, or Order to Cash operations, preferably within a service-based, aviation, or logistics environment. Experience with SAP or similar ERP systems is mandatory. The ability to manage month-end timelines and handle peak-period workloads is crucial. This role requires full-time onsite presence in our Bengaluru office.