Join our Credit Bureau Reporting and Dispute Management team as a Senior Operations Analyst. This role is crucial for independently managing operational workflows, analyzing complex data, resolving discrepancies, and generating accurate reports for stakeholders.

You will be a key resource in driving credit bureau processes, conducting in-depth data analysis, coordinating with various stakeholders, and maintaining essential operational records. This position also involves managing customer complaints and disputes, ensuring timely and effective resolution.

Manage and enhance end-to-end operational and dispute management for credit bureau functions. Handle daily operational activities and resolve discrepancies within strict timelines.

Utilize SQL and advanced Excel for data extraction, analysis, and reporting. Build queries to retrieve, validate, and reconcile large datasets effectively.

Perform comprehensive reconciliations for transactions, settlements, payouts, and ledgers. Investigate any mismatches, conduct thorough root cause analysis, and collaborate with stakeholders for swift issue resolution.

Develop operational dashboards, trackers, and reports for management review. Ensure all reconciliation records are audit-ready and maintain a high degree of accuracy.

Identify opportunities for process improvements and automation to boost operational efficiency. Support automation initiatives, including basic Python scripting.

A Bachelor's degree in Accounting and Commerce (B.Com) is required.

Proficiency in advanced Excel and familiarity with Microsoft Office products are essential.

Demonstrated experience in customer service, strong communication abilities, and excellent interpersonal skills are key qualifications for this role.