This role focuses on enhancing business performance through robust reporting and data analysis within Microsoft Dynamics 365 environments. The position is ideal for an experienced Reporting Analyst adept at KPI, SLA, and operational reporting, as well as dashboard creation. You will be instrumental in translating data into actionable insights for leadership, ensuring service levels are met and identifying opportunities for improvement.

The core of this role involves designing, developing, and maintaining critical business performance reports and dashboards. You will leverage tools like Power BI, Excel, SQL, and D365 reporting functionalities to create automated reports. Monitoring key performance metrics, identifying trends, and proactively addressing risks are essential aspects of this position. Establishing clear reporting standards and collaborating with stakeholders to define requirements will ensure the delivery of meaningful reports.

Key responsibilities include designing, developing, and maintaining KPI, SLA, and operational dashboards using Microsoft Dynamics 365. You will create automated reports with Power BI, Excel, SQL, and D365 tools, while monitoring business performance metrics and identifying trends. Establishing robust governance and reporting standards for both operational and management reporting is crucial. Collaborating with stakeholders to gather requirements and translate them into actionable reports is expected. Analyzing service performance against SLAs and recommending corrective actions will be a key part of the role. Ensuring data accuracy and integrity across all reporting platforms is paramount. You will also develop executive-level scorecards and performance packs, support month-end and management reporting, and maintain documentation for reporting processes.

Further duties involve partnering with Finance, Operations, IT, and Business teams to enhance reporting capabilities. Driving initiatives for reporting automation to reduce manual efforts and boost efficiency is a significant objective. This role requires a proactive approach to improve reporting processes and outcomes.

Essential technical skills include strong experience with Microsoft Dynamics 365 (Finance & Operations preferred), advanced proficiency in Power BI Dashboard Development and Power Apps, and robust SQL querying and database analysis capabilities. Advanced Microsoft Excel skills, encompassing Pivot Tables, Power Query, and Power Pivot, are necessary. Experience in KPI/SLA reporting, performance scorecards, and operational analytics is required, alongside familiarity with report automation and workflow management. A basic understanding of ETL processes and data validation techniques is also important.

Functionally, a strong grasp of KPI frameworks, SLA measurement, and operational governance is needed. Experience in Finance & Accounting operations reporting (AP, AR, GL, FP&A preferred) is advantageous. Knowledge of Azure Data Services, Dataverse, and D365 reporting architecture is beneficial. Excellent stakeholder management and communication skills, coupled with strong problem-solving and analytical capabilities, are vital for success in this role.