Join Mastercard, a global leader empowering economies and individuals across 200+ countries. We're dedicated to building a prosperous and sustainable economy through secure, simple, and smart payment solutions. Our innovative technology and extensive networks provide unique products and services that unlock potential for people, businesses, and governments worldwide.

As a Senior Enterprise Operations Engineer within our dynamic Employee Digital Experience team, you'll play a vital role in shaping the future of the flexible workplace. You'll enable, connect, and empower colleagues globally, ensuring a seamless and modern digital experience.

In this role, you will collaborate closely with the Regional Operations Manager on strategic initiatives.

Key responsibilities include: - Participating in the planning and execution of regional strategic refresh projects, working with stakeholders to modernize audio-visual experiences. - Serving as the product owner for key audio-visual technologies, such as video conferencing and digital signage. - Leading issue resolution and problem management for various AV systems, including collaboration with network operations and external vendors for break/fix. - Managing audio-visual products within the region, contributing to ITSM processes, and providing operational metrics. - Contributing feedback to global standards and processes, coordinating daily operational support activities, and providing advanced technical support. - Ensuring disaster recovery processes are in place and the networking environment operates efficiently. - Acting as an escalation point for ITSM-related practices and supporting the implementation of standards and procedures.

We are seeking a highly motivated and analytical professional with a strong customer service focus.

Essential qualifications and experience include: - Demonstrated success in customer service with excellent written and verbal communication skills. - Experience in installing, configuring, and managing AV technologies in a global enterprise environment. - Proven ability to lead the technical planning and execution of corporate and executive events, utilizing production equipment. - Proficiency in technical infrastructure, including audio visual, network, and security. - Knowledge of collaboration platforms such as Microsoft Teams Rooms (MTR), Zoom, and Webex. - Experience in providing technical support and maintenance for operations environments, with an emphasis on networking technologies. - Ability to recommend network enhancements and implement basic changes. - Support for customer interactions and infrastructure-related services, including incident, problem, change, and capacity management. - Potential to provide guidance to less experienced team members.

As part of Mastercard, you are responsible for information security, adhering to policies, ensuring data integrity, reporting breaches, and completing mandatory security training.