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Lead the global Payment Integrity Operations Effectiveness agenda, ensuring rigorous operational consistency and zero-surprise execution. Manage, mentor, and develop Out of Geography (OOG) teams, aligning them with global transformation initiatives while adhering to local policies. Drive operational excellence through robust governance, performance monitoring, and risk management.

Spearhead strategic initiatives for operational transformation, capability standardization, and growth optimization. Translate innovative ideas, automation opportunities, and new technologies into deployable operating models. Foster a culture of continuous improvement and value realization across cost efficiency, medical cost savings, and SLA performance.

Cultivate a future-ready operations talent pipeline through effective leadership, coaching, and development. Promote accountability, inclusion, and high-performance behaviors. Serve as a key liaison across global operations, transformation leadership, and executive stakeholders, providing concise updates on progress, risks, and decision needs.

A Graduate or Postgraduate degree from a reputable university is required.

Possess over 15 years of progressive leadership experience, including 8-10 years managing large-scale healthcare operations, Payment Integrity, Claims, Quality, Clinical Operations, or transformation.

Demonstrated expertise in operational rigor, including managing SLAs, quality, budgets, governance, execution risks, and executive reporting. Proven success as a people leader, adept at mentoring, developing talent pipelines, fostering engagement, and guiding teams through change.

Experience in leading large-scale operational transformation, automation adoption, process standardization, performance turnarounds, and cross-functional change execution. Ability to lead through influence in a matrixed organization and adapt to flexible shift hours supporting global business needs, with willingness to travel as required.