Join Optum, a global leader in health optimization, where technology and care converge to improve millions of lives. We foster an inclusive culture with talented colleagues, comprehensive benefits, and robust career development opportunities. Advance health optimization globally and make a significant impact on the communities we serve.

This role is pivotal in shaping our digital products, ensuring they meet user needs and business objectives. You will be instrumental in driving product strategy and execution within a dynamic, growth-oriented environment. We are seeking individuals passionate about transforming healthcare through innovative digital solutions.

Manage the product backlog, prioritizing user stories and collaborating closely with team members. Oversee capital fund management and work with Finance to ensure budget alignment. Establish success metrics, OKRs, and go-to-market plans, guiding Product Owners to achieve business objectives.

Serve as the primary advocate for the customer and end-user, channeling feedback to internal teams. Demonstrate a practical understanding of Scrum principles, partnering with Scrum Masters to support the Scrum Framework. Decompose Features into actionable user stories and develop deep insights into customer and product needs.

Validate and refine prototypes through A/B testing, research, and analysis. Build and mentor a team of business analysts and testers, ensuring traceability from requirements to user stories. Periodically re-prioritize the Product Backlog based on feedback and market shifts. Formally accept user stories upon meeting all acceptance criteria, actively participating in grooming, retrospectives, and release planning.

A vision focused on enhancing the consumer experience is essential. Possess a solid understanding of User Experience, product management, and product development. Demonstrate the ability to ask insightful questions to uncover core user needs and leverage strong consumer product instincts.

Be prepared to delve deep into opportunities and collaborate effectively with technical and creative teams to commercialize new ideas. Navigate complex matrix organizations and influence without authority to drive outcomes. Effectively communicate and present in diverse forums, influencing prioritization of high-value work.

Required Qualifications include a Bachelor's degree or 5+ years of relevant experience, with 5+ years in Product Owner, Project Management, or Business Analysis roles. Experience in a Contact Center/Call Center environment is necessary, alongside 3+ years of finance and budget management. Proven ability to drive teams and management decisions, work with cross-functional teams, and systematically analyze problems is crucial.