Join Optum, a global leader dedicated to improving health outcomes through technology. We offer a collaborative environment where talented peers, comprehensive benefits, and career development opportunities abound. Advance health optimization on a global scale and make a tangible impact.

This role is for an experienced technical software support representative possessing strong analytical and troubleshooting abilities, coupled with excellent customer service skills. Reporting to the Manager of Central Services Support, the position focuses on proactive monitoring, configuration, troubleshooting, and problem resolution for a suite of centrally hosted pharmacy software and services.

Key responsibilities include handling technical and customer escalations, assisting team members with application troubleshooting, and leading complex projects. The role also involves supporting customers in their use of pharmacy products and services.

Primary duties involve monitoring, investigating, troubleshooting, and resolving application and data feed issues. You will collaborate with engineering teams, escalate issues as needed, and share knowledge through documentation and cross-training. This position requires preparing and conducting training sessions and working with minimal supervision on standard support tasks, adhering to all company policies and directives regarding work location, schedules, and flexible arrangements.

The ideal candidate will have an undergraduate degree or equivalent experience, along with at least 3 years of prior application support experience. Strong technical competencies include knowledge of Microsoft Windows, Dynatrace, Splunk, Snaplogic, SSH, SFTP, and familiarity with Unix and basic SQL/database concepts (Oracle).

Essential skills encompass proven customer service excellence, effective technical troubleshooting across software, network, data, and databases, and the ability to communicate clearly both verbally and in writing. Adaptability to changing priorities, collaborative teamwork, and the capacity to coach team members are also critical. Experience with Business Intelligence tools like Looker and Snowflake is beneficial. Knowledge of software/help desk support is preferred.