Join Microsoft's Cloud Operations & Innovation (CO+I) team as a Senior Data Center Technician (DCT) and play a pivotal role in powering Microsoft's global cloud services. You'll leverage your expertise in standard processes for equipment preparation, installation, diagnostics, troubleshooting, and decommissioning.

This role offers a deep understanding of network and server equipment interactions. You'll contribute to improving service quality and efficiency by suggesting process modifications and guiding fellow technicians. Microsoft is committed to employee development, offering training, career rotation programs, and professional certifications.

As a Senior Data Center Technician, you will apply advanced diagnostic and troubleshooting skills to resolve issues swiftly. You will manage hardware decommissioning for complex changes and delegate installation, deployment, and replacement tasks to technicians, providing expert guidance.

Ensuring quality execution according to organizational standards is key. You will coordinate downtime, keep stakeholders informed, and assist technicians with challenging tasks, escalating issues when necessary. Your responsibilities include verifying post-execution quality checks, ensuring compliance with safety protocols and network design tasks, and processing data-bearing devices for destruction.

You will also maintain awareness of Key Performance Indicators (KPIs) and mentor technicians through on-the-job training and direct guidance. Participate in safety briefings, complete required training, and ensure compliance with all safety procedures. Embrace Microsoft's culture and values, demonstrating pride and accountability for service quality and user experience.

To excel in this role, you should possess a Graduate or Diploma qualification, or equivalent, along with foundational knowledge of computer hardware and components. A minimum of 2 years of experience supporting IT equipment or related technology is required.

We are looking for candidates who can meet Microsoft's security screening requirements. While not mandatory, preferred qualifications include an Associate degree in computer science or equivalent work experience, 3+ years of IT equipment support experience, and 2+ years of experience in a 24x7x365 data center environment. Relevant certifications such as CompTIA (A+, Server+, Network+), BSC, DCFC, or MCP are also advantageous.