Join our dynamic Engineering, AI & Data team as a Senior Consultant specializing in Site Reliability Engineering (SRE) and DevOps. This role is instrumental in empowering and driving mission-critical solutions, modernizing existing systems, and implementing innovative technology products and platforms. You will contribute to improving financial performance, accelerating digital businesses, and fueling growth.

This is an opportunity to work with a leading global professional services organization, focusing on cutting-edge technology and impactful projects within the cloud and data domains. If you are passionate about reliability, automation, and building robust systems, we encourage you to apply.

Ensure application uptime and optimal performance through proactive monitoring and maintenance. Manage system enhancements, defects, and daily operational activities, adhering to ITIL best practices for continuous improvement. Modify and maintain existing codebases, particularly in Python, React, GraphQL, and REST APIs, while understanding microservices architecture. Troubleshoot and resolve platform and infrastructure issues, including L2 SRE support expertise for issue resolution and access management.

Implement and manage CI/CD pipelines using tools like GitHub Actions, Jenkins, or GitLab. Deploy and manage containerized applications using Docker, Kubernetes (EKS), and Helm. Utilize monitoring tools such as Splunk and Grafana to ensure system health. Drive automation initiatives using tools like Terraform and scripting languages (Python, Bash, PowerShell) to optimize the development lifecycle.

Manage incidents, problems, and changes within the ITIL framework, and maintain strong ITSM practices. Collaborate effectively with engineering, QA, and business stakeholders in a regulated environment. Manage vendors and business stakeholders, influencing decision-making processes. Foster strong communication and problem-solving skills, alongside excellent teamwork and self-management.

A Bachelor's Degree or equivalent work experience is required for this role. You should possess 5-10 years of experience within the software development lifecycle and Agile methodologies, with hands-on experience in system integration and support. A strong foundation in software engineering, SRE, or production support is essential, complemented by a solid understanding of reliability engineering principles.

Essential technical skills include proficiency in AWS services, automation and scripting (Shell, Python), CI/CD tools (GitHub Actions, Jenkins, GitLab), containerization (Docker, Kubernetes/EKS, Helm), and monitoring tools (Splunk, Grafana). Familiarity with Python, React, GraphQL, REST API, microservices architecture, and SQL databases is also crucial. Experience with ITIL framework, particularly Service, Incident, Change, and Problem Management, is mandatory.

We are looking for candidates with excellent analytical, organizational, and communication skills. The ability to manage vendors and influence stakeholders is key. You must demonstrate strong teamwork, self-management, and problem-solving abilities, along with an L2 level of SRE support expertise and a general understanding of SRE principles and best practices.