Join Deloitte as a Senior Consultant and ServiceNow Developer specializing in ITOM/ITSM. This role offers a unique opportunity to drive transformative change within enterprise technology, enabling functional excellence and innovation. You will be part of a dynamic team that empowers clients and communities through audacious impact. Embrace a career where your unique contributions are valued, and you can rise further than ever before.

Deloitte is committed to fostering an environment that encourages bold thinking and groundbreaking achievements. We are building new frontiers for our clients and communities, with our influence resonating across India and beyond. Bring your authentic self and leap further with us.

Configure and customize ServiceNow components including forms, workflows, business rules, and integrations. Collaborate with cross-functional teams to ensure seamless integration and data flow across modules. Provide advisory services and thought leadership on platform best practices, governance, and optimization. Drive stakeholder communication, project planning, and risk management. Conduct testing, deployment, and post-implementation support. Mentor and support junior team members in technical and functional areas. Maintain comprehensive project documentation, including technical designs, test cases, and release notes.

We are seeking a Senior Consultant with 5-12 years of hands-on experience with the ServiceNow Developer Platform. A strong understanding of ITOM or ITSM modules is essential, including experience with integrations, Service Portal, Virtual Agent, Performance Analytics, and Service Catalogue development for ITSM, or CMDB, Discovery, Service Mapping, and Event Management for ITOM. A deep understanding of ServiceNow's data model, architecture, and integration frameworks is required, alongside a solid grasp of ITIL processes and enterprise service management concepts. Excellent communication, stakeholder management, and documentation skills are also crucial for this role.