Join EY as a Senior Consultant in our National Workforce Advisory team, based in Bangalore. This role supports a global client in establishing and operating a Shared Services Center (SSC) through a Build-Operate-Transfer (BOT) model. You will play a crucial part in coordinating service delivery, monitoring performance, managing governance, and ensuring successful transition and stabilization activities.

As part of our People Consulting practice, you will help clients strategically align their people agenda with business goals, driving sustainable change by focusing on the workforce. EY offers a dynamic culture with opportunities for training, growth, and creative freedom, fostering a personalized career journey where potential is limitless.

Our Workforce Advisory team excels in areas such as Organization and Workforce Transformation, Change Experience & Learning, Purpose, Culture and Leadership, and HR Transformation, Systems and Rewards. You will contribute to reimagining the future workforce, ensuring clients have the right talent, skills, and cost structures to gain a competitive advantage.

Key responsibilities include managing day-to-day SSC operations, monitoring performance against SLAs and KPIs, and tracking operational risks and issues. You will coordinate the resolution of service delivery challenges and support continuous improvement initiatives.

Prepare executive reports and governance materials, maintain operational dashboards, and manage action and RAID logs. Support monthly, quarterly, and ad hoc governance forums, generating operational insights and performance analysis.

Assist in planning and executing migration waves, coordinating readiness assessments, and monitoring transition dependencies. Track stabilization activities and post-transition performance, ensuring accurate project documentation.

Coordinate with client stakeholders and delivery leaders, facilitate operational meetings, and manage communications. Support alignment across cross-functional teams.

Support the development of standard operating procedures, assist with process documentation, and monitor adherence to governance standards and controls. Contribute to quality, compliance, and service management activities.

We require a Bachelor's Degree in a relevant discipline such as Business Administration, Commerce, Finance, Human Resources, Engineering, or Operations Management. A Master's degree (MBA or PGDM) or a postgraduate qualification in Management or Operations is preferred.

Possess 5-8 years of professional experience, ideally within Shared Services, GCC, BPO, Managed Services, Consulting, or Transformation environments. Experience in service delivery operations, governance activities, and executive reporting is essential.

Core skills include Project Management, Service Delivery Management, Governance Coordination, Business Analysis, Stakeholder Management, Transition Management, Process Improvement, Risk and Issue Management, and Data Analysis and Reporting. Strong behavioral competencies such as structured problem-solving, excellent communication, attention to detail, a client-centric mindset, and collaboration are also critical.

Proficiency in advanced Microsoft Excel and PowerPoint is required. Familiarity with Power BI, reporting and dashboard development, process mapping tools, and project planning tools is advantageous. Professional certifications like PMP, Prince2, Lean Six Sigma, ITIL, or Agile/Scrum are preferred.