Join a global leader in assurance, tax, transaction, and advisory services dedicated to building a better working world. We foster a culture that provides comprehensive training, ample opportunities, and creative freedom, focusing on your professional growth. At EY, we believe in empowering your career journey, offering fulfilling experiences to help you become your best professional self.

As a Senior Consultant in Workforce Advisory, you will lead day-to-day HR operations, managing employee lifecycle, HR case resolution, and Tier 2 HR advisory. Your role involves operational oversight, supporting complex cases, ensuring data accuracy, coordinating stakeholders, and coaching the team within defined HR policies and global standards. You will oversee hiring, transfers, job changes, and exits, ensuring compliance and effective execution. Additionally, you will manage HR case intake, monitor service level agreements (SLAs), and provide guidance on policy and process.

You will review sensitive cases, prepare recommendations, and collaborate with HR Business Partners and other teams for resolution. Maintaining accurate employee records and system documentation is crucial. Coaching HR Generalists on case assessment, transaction accuracy, and knowledge base usage will be a key aspect. You will also lead daily work allocation, identify risks, and support transition planning and knowledge transfer for newly migrated processes.

To excel in this role, you need a strong HR operations leadership mindset, balancing employee experience with policy adherence and delivery priorities. High attention to detail, data accuracy, and disciplined documentation for audit-ready execution are essential. Clear written and verbal communication, effective stakeholder follow-through, and the ability to manage global hand-offs are required.

You should be comfortable interpreting policies, exercising judgment within defined authority, and escalating sensitive matters appropriately. Experience operating within a GCC or shared services model with SLAs, queues, and governance forums is necessary. The ability to coach team members, structure problem-solving, and convert process knowledge into repeatable operating guidance is key. Sound judgment in handling confidential employee information and maintaining data privacy is paramount.

Required Skills: - 5-7 years of hands-on HR operations, GCC, GBS, or shared services experience. - Expertise in employee lifecycle, HR case management, and HR advisory/Tier 2 support. - Experience leading daily operations, workload allocation, quality checks, escalations, and SLA delivery. - Strong working knowledge of HR ticketing systems, case documentation, employee data confidentiality, and audit controls. - Proficiency in Workday HCM or a comparable platform for employee data lookup and transactions. - Experience with ServiceNow HRSD or a comparable HR helpdesk/case management workflow. - Demonstrated stakeholder management, team coaching, and strong business English proficiency.

Nice to have: - Pharma, life sciences, GCC, or regulated-industry HR operations experience. - Exposure to BOT, transition, or knowledge-transfer environments. - Experience with process documentation, knowledge-base governance, dashboards, root-cause analysis, or continuous improvement. - Awareness of data privacy, GDPR, HR compliance, and audit-support requirements.