Join our dynamic team as a Senior Consultant specializing in ITSM and Platform Development & Integration. This role focuses on leading enterprise production operations and ensuring the reliability of large-scale AWS environments. We seek an experienced professional to drive operational excellence, service reliability, and continuous improvement across critical enterprise applications.

Ideal candidates will possess strong expertise in ITIL-based service management, Site Reliability Engineering (SRE), AWS cloud technologies, and production support. Experience within the Banking & Financial Services sector, particularly with Cards & Payments, Mobile Applications, and Cloud-Native Solutions, is highly desirable.

Lead enterprise-wide Incident, Problem, and Change Management activities in alignment with ITIL best practices. Oversee the complete lifecycle of production incidents, ensuring swift identification, escalation, communication, resolution, and closure. Drive service recovery, Root Cause Analysis (RCA), Post Incident Reviews (PIR), and Corrective & Preventive Actions (CAPA) to enhance service reliability and reduce Mean Time To Recover (MTTR).

Manage 24x7 production support operations for L2/L3 application and infrastructure issues across Linux environments. Oversee production deployments, release management, and Site Reliability Engineering (SRE) initiatives. Ensure the robustness of Disaster Recovery (DR) and High Availability (HA) architectures, including Active-Active/Active-Passive failover strategies. Drive automation, cloud infrastructure optimization, and capacity planning using AWS, Kubernetes, and CI/CD pipelines.

We are looking for a candidate with 10-15+ years of IT experience, with a minimum of 8 years focused on Enterprise Production Support, Incident Management, Cloud Infrastructure, and Site Reliability Engineering (SRE). A Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field is required.

Essential skills include strong experience in ITIL, Major Incident Management, and production operations. Proficiency with AWS services (EC2, S3, RDS, Lambda, VPC, IAM), Docker, Kubernetes, CI/CD tools, and Infrastructure as Code (Terraform, Ansible) is crucial. Expertise in Linux administration, networking, SQL/NoSQL databases, REST APIs, and cloud security best practices is expected. Familiarity with monitoring tools like Grafana, Kibana, Splunk, and CloudWatch is necessary. Excellent leadership, communication, and problem-solving skills are vital for coordinating cross-functional teams.