Join Deloitte as a Senior Consultant and drive transformative change in IT Service Management (ITSM) with a focus on ServiceNow development. This role is ideal for experienced professionals eager to impact enterprise technology, enabling functional excellence and innovation.

Deloitte offers a dynamic environment where you can redefine boundaries and contribute to bold new frontiers for clients and communities. Embrace a culture that encourages audacious impact and allows you to rise louder and leap further.

Design, develop, and enhance ITSM solutions on the ServiceNow platform, including core module configuration and customization.

Implement workflows, Business Rules, Client Scripts, and Script Includes to streamline service management. Develop and maintain integrations with third-party tools using REST APIs and other frameworks.

Support CMDB initiatives, validate test scenarios for UAT, and provide production support for defects and incidents. Assist with ServiceNow upgrades, update set migrations, and create comprehensive technical documentation.

A seasoned ServiceNow Developer with 5-6 years of experience and deep expertise in ITSM modules such as Virtual Agent, Event Management, and CMDB.

Proficiency in configuring and customizing ITSM modules, developing Service Catalog items, and building automation with Flow Designer.

Strong capability in designing and supporting REST-based integrations, working with CMDB configuration, and providing production support for various issues. Experience with ITIL processes, ServiceNow data model, and enterprise service management concepts is essential.