Join Oracle Cloud Infrastructure (OCI) and help build the future of enterprise cloud. We are a dynamic team focused on innovation and customer success, operating with the agility of a startup at the scale of a global leader. As a Senior Cloud Operations Engineer, you will play a pivotal role within our Compute organization, responsible for foundational infrastructure services that power OCI's hardware lifecycle.

This role offers a unique opportunity to drive end-to-end ownership of critical services, ensuring their reliability, security, and performance. You will collaborate closely with product and development teams, address complex incidents, and contribute to the continuous improvement of our cloud platform. Your expertise will be essential in maintaining the high availability and scalability that our customers depend on.

You will collaborate with product teams on full-stack ownership of services, deeply understanding their configurations and dependencies. Key responsibilities include mitigating critical customer incidents, managing deployments, and enhancing service security, performance, availability, and scalability. You will be empowered to ensure end-to-end service operability and performance, working alongside development teams to meet SLAs.

Articulate the technical characteristics of services and guide development teams in adding premier capabilities to the Oracle Cloud portfolio. You will also communicate service attributes like scale, capacity, security, and performance requirements. Demonstrating a strong grasp of automation and orchestration principles is crucial. Act as the primary escalation point for complex issues, leveraging deep knowledge of service topology and dependencies to troubleshoot and define mitigations. A genuine curiosity and desire to develop profound expertise in our services and technologies are essential.

Key responsibilities include: - Installing, monitoring, and optimizing production server hardware and software. - Providing escalated technical support and leading problem management cases. - Coordinating with internal teams and third-party vendors for issue resolution. - Managing Oracle production environments, including server operating systems, application upgrades, and patching. - Working on hardware and software standardization projects within the Oracle technology stack. - Providing on-call support on a rotating basis. - Participating in incident management, supporting staging/production environments, and resolving incidents per SLAs. - Organizing, anticipating, and planning work for shifts, demonstrating flexibility. - Maintaining service high availability through effective release management, testing, and deployment of solutions. - Automating manual processes and building/maintaining deployment tools and procedures. - Implementing zero-downtime deployments with a high-availability mindset. - Defining and building innovative solution methodologies for infrastructure, cloud migration, and large-scale deployment operations. - Collaborating with service teams to resolve complex issues requiring code knowledge. - Keeping documentation updated and resolving tickets efficiently within SLAs. - Ensuring robust production security posture and effective monitoring. - Performing root cause analysis and managing change effectively.

We are seeking experienced IT professionals with a minimum of 5 years in the industry, including at least 4 years in a Sys Admin/Support role. A strong foundation in systems architecture and robust Linux administration skills, including understanding different hardware families, is required.

Proficiency in virtualization technologies and scripting languages such as Python, Bash, or Shell is essential. Basic understanding of Java or Go is a plus. You should possess a solid understanding of networking, cloud computing concepts, and load balancers. Hands-on experience with monitoring and instrumentation tools like Prometheus, Grafana, New Relic, or equivalent is necessary.

Experience in maintaining high-scale deployments and managing high-throughput, I/O-intensive services is crucial. Strong knowledge of system configuration tools including Chef, Terraform, GIT, Jenkins/Hudson, and Artifactory is required. Familiarity with Continuous Integration development/deployment practices using Docker and Kubernetes is expected.