Join Optum, a global leader dedicated to improving health outcomes through innovative technology. We connect individuals with essential care, pharmacy benefits, and resources, fostering healthier lives.

Our inclusive culture thrives on collaboration, continuous learning, and comprehensive benefits. You'll work alongside talented peers, contributing to the advancement of health optimization worldwide. Embrace the opportunity to make a significant impact and grow with us.

Drive technology-enabled initiatives within Contact Center applications, managing the product roadmap from conception to delivery.

Define a clear vision for Optum's Contact Center platform, translating stakeholder needs into detailed requirements. Collaborate with cross-functional teams, including designers, developers, and testers, to execute product roadmaps and release plans.

Serve as a key liaison between business, development, and project management, ensuring transparent communication on backlog prioritization and development progress. Guide and motivate delivery teams, providing direction for development and quality assurance efforts. Manage multiple projects concurrently and independently build strong professional relationships.

A Bachelor's or Master's degree in a relevant field (BE, B.Tech, MCA, M.Tech, MBA) is required, along with a SPO or POPM certification.

We seek candidates with a minimum of 7 years of experience in the US Healthcare or Contact Center industry, including over 5 years in a Product Owner or Product Management role. Experience creating User Stories and Features, understanding Contact Center architecture, and familiarity with AI use cases are essential.

Proficiency with tools like CA Rally, Aha, or Jira is expected. Strong communication skills are a must, along with the flexibility to work US overlap shifts (3:30 pm to 1:00 AM).