Join EY as a Senior Associate in Resource Management and contribute to our Global Delivery Services network. This role is pivotal in ensuring the effective scheduling and deployment of resources, supporting EY's growth agenda. You will be part of a dynamic, globally connected team dedicated to building a better working world.

EY's Global Delivery Services operates a worldwide network of service delivery centers, supporting various client service lines like Consulting, Assurance, Tax, and Transactions. Our Enablement Services team provides high-skilled, innovative support across functions such as Markets, Finance, Risk Management, and IT.

As an Experience Management (EM) Point of Contact for assigned teams, you will oversee timely resource scheduling and deliver high-quality support, meeting all deployment timelines. This role involves close collaboration with Service Line Resource Deployment teams and the broader UK&I network.

Key responsibilities include drawing critical insights from resource management tools like EY Advance and Profinda, comparing weekly performance against forecasts, and identifying root causes for performance deviations. You will also manage holiday balances, support the CoE Analytics team for ad hoc reporting, and contribute to chargeable hours and utilization targets by validating bookings and resolving basic conflicts.

Further duties involve coordinating stock counts, managing resource supply with demand, attending Resourcing and Operations meetings, and ensuring accurate updates on Retain. Additionally, you will support the onboarding of new joiners, ensure Headcount Forecaster accuracy, promote the adoption of competency and skill repositories, and assist with mandatory training requirements for client teams, including scheduling and managing training swaps.

You will be responsible for optimizing processes, managing resources, and overseeing team execution when necessary. This includes allocating personnel, supervising team members, assigning tasks, ensuring teams have the required tools, and evaluating performance to meet organizational goals.

To excel in this role, you need strong multi-tasking, prioritization, organizational, and time management skills, with the ability to manage numerous concurrent activities. Effective oral and written communication is essential, along with proficiency in Microsoft Word and Excel. Flexibility with working hours and the ability to thrive in a constantly changing work environment are key.

We are looking for individuals who can maintain a professional demeanor, organize information with attention to detail, and accurately follow procedures. Establishing strong partnerships across the organization and adjusting communication to suit the audience is vital. The ability to identify root causes of problems, develop measurable solutions, and analyze information using logic and process knowledge to address issues is crucial. Strong business acumen and excellent project management skills are also required.

Qualified candidates will possess 5-6+ years of post-qualification experience in resource management, scheduling, and staffing concepts. Exposure to short-term and long-term resource planning is considered an added advantage.