Seeking a Senior Advanced Services Engineer with deep expertise in Oracle Fusion HRM to guide customers and optimize technical solutions. This role involves identifying opportunities for automation and process streamlining, and providing both proactive and reactive technical assistance in close collaboration with Support and Product Development teams. The engineer will independently perform problem analysis and investigation, generating documented solutions for customer implementation and education.

The position requires educating customers on product features, upgrades, and best practices, while also generating and maintaining essential customer deliverables and documentation. Engagement with stakeholders is key to ensuring technical deliverables align with project goals. This role offers the chance to leverage customer insights for new service offerings and contribute to client consulting within defined technical areas.

Provide expert technical guidance to customers using Oracle Fusion HRM, identifying and pursuing opportunities for solution optimization through automation and process streamlining.

Deliver proactive and reactive technical support, working closely with Support and Product Development for in-depth problem analysis and investigation.

Assist customers with complex software updates, upgrades, configurations, and incident remediation, ensuring effective knowledge transfer.

Educate clients on product features, upgrades, and best practices to enhance system stability, maintainability, and performance.

Independently create and maintain customer-facing deliverables and documentation to empower customers in implementing solutions and performing their own maintenance.

Engage with internal and external stakeholders to ensure technical deliverables align with overarching project objectives and goals.

Utilize customer feedback and insights to identify and propose new service offerings and engagement strategies.

Demonstrated technical expertise in Oracle Fusion HRM is essential.

Proven ability to provide technical guidance and support to customers, including problem analysis and investigation.

Experience in generating and maintaining customer deliverables and documentation.

Capability to educate customers on product features, upgrades, and best practices.

Strong collaboration skills to work effectively with cross-functional teams and stakeholders.

An understanding of process streamlining and automation opportunities within technical solutions.

Ability to identify new service offerings based on customer insights and market trends.