Advance your career as a Senior Advanced Services Engineer, providing expert technical guidance and solutions to customers. This role involves proactive and reactive technical assistance, working closely with Support and Product Development teams. You will educate customers on product features, manage software updates, and resolve incidents, while also contributing to the creation of customer deliverables and documentation. This position offers the chance to independently perform problem analysis, develop documented technical solutions, and engage with stakeholders to ensure technical deliverables align with project objectives. You'll also leverage customer insights to identify new service opportunities and contribute to client consulting.

Provide in-depth technical expertise and customer guidance across a range of technical solutions. Act as a subject matter expert, staying current with industry advancements. Contribute functional input during the pre-sales phase and identify opportunities for optimization in solutions and technical delivery, including automation and process streamlining. Deliver both proactive and reactive technical assistance, collaborating with Support and Product Development for problem analysis and incident remediation. Assist customers with software updates, upgrades, configuration, and educate them on product features and best practices. Independently perform problem analysis and investigation, creating documented technical solutions for customer implementation. Engage with stakeholders to align technical deliverables with project goals and identify new service offerings through customer insights.

Requires 3 to 5+ years of experience in a technical services or support role. A Bachelor's degree, such as a B.Tech, is expected. Proficiency in English for reading, writing, and speaking is essential. The role demands strong problem-solving skills, the ability to work independently and collaboratively, and excellent communication abilities. Experience in technical documentation, customer engagement, and solution design is highly valued. Familiarity with automation, process improvement, and a continuous learning mindset are beneficial for success in this position.