Join our Security Managed Services analysis team, operating 24x7 on a rotational shift basis. This role involves in-depth security monitoring, analyzing logs, traffic, and alerts from diverse device technologies. You will respond promptly to customer requests, research emerging threats, and provide recommendations to enhance detection capabilities. Continuous learning about vulnerabilities, attacks, and countermeasures is key, alongside identifying opportunities for process improvements.

We are seeking professionals with experience in SOC operations and customer-facing responsibilities. A profound understanding of cybersecurity fundamentals, security devices, network defense concepts, and the threat landscape is essential. Hands-on experience with SIEM and threat hunting tools is required. Working with a SOAR platform is a plus, as is knowledge of scripting languages and EDR products. Certifications like GCIA, GCFA, or CISSP are desirable.

Engage as a key member of a 24x7 rotational analysis team, performing comprehensive security monitoring. Analyze logs, traffic, and alerts from various device technologies. Provide timely responses to customer inquiries, including tuning and detection capabilities. Proactively research new threats and propose strategies to strengthen detection mechanisms. Embrace continuous learning regarding vulnerabilities, attack vectors, and defensive measures. Identify and implement process improvements within the team.

A minimum of 2-5 years of experience in SOC operations with direct customer interaction is expected. A solid grasp of cybersecurity fundamentals, security device functionalities, network defense strategies, and the current threat landscape is crucial. Practical experience with SIEM and threat hunting tools is mandatory. Familiarity with SOAR platforms is an advantage, as is knowledge of scripting languages and EDR products. Professional certifications such as GCIA, GCFA, or CISSP are preferred.

Essential professional attributes include strong customer service and interpersonal skills, coupled with excellent problem-solving abilities. Candidates must demonstrate clear verbal and written communication skills, adaptable to various levels within an organization. The role requires adaptability and a willingness to embrace change.