Join NTT DATA as a Security Center Ops Specialist in Noida, India, and contribute to our innovative technology solutions. This role provides crucial L2 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), ensuring seamless and secure network operations for our clients. You will play a key part in managing and troubleshooting critical security infrastructure, leveraging your expertise to maintain high service standards and protect digital environments.

NTT DATA is a global leader in digital transformation, offering a dynamic and inclusive work environment. We are committed to accelerating client success and positively impacting society through responsible innovation. As a top employer, we foster a culture of continuous learning and growth, with experts across more than 50 countries.

Key responsibilities include providing L2 support for Zscaler services (ZIA/ZPA), troubleshooting connectivity and access issues, and managing security policies. You will monitor service health, investigate security events, and support integrations with identity providers like Entra ID and Active Directory.

This role also involves handling L2 incidents within SLAs, performing root cause analysis, and collaborating with various technical teams and vendors. Additionally, you will contribute to knowledge base maintenance, documentation, and participate in incident management bridges to ensure effective resolution and operational continuity.

We are seeking candidates with strong knowledge of Palo Alto Networks NGFW and Panorama, along with a solid understanding of networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing) and VPN technologies (IPsec, GlobalProtect).

Experience with ZIA, ZPA, SASE, Zero Trust architecture, and troubleshooting proxy/web filtering is essential. Familiarity with SIEM tools, ITIL processes, and excellent communication and documentation skills are also required. Experience with identity providers such as Entra ID, PingFederate, or Active Directory is highly advantageous.