Join NTT DATA as a Security Center Operations Sr. Associate and be at the forefront of IT security for our clients. This role is crucial in proactively managing and reducing the impact of security incidents.

You will be responsible for vigilant security monitoring, in-depth event analysis, and proposing effective countermeasures. The position operates within a 24/7/365 environment, requiring adaptability and potential for after-hours work. Eligibility for a government clearance is a must for this role.

NTT DATA is a global leader in technology services, committed to innovation and client success. We foster an inclusive and forward-thinking culture, offering opportunities for growth within a dynamic organization.

Execute real-time log analysis using advanced correlation platforms to ensure robust network and data security for NTT Data Services clients.

Analyze and deconstruct malware using a variety of open-source and vendor-provided tools.

Respond promptly to customer inquiries via phone and electronic channels, providing technical assistance.

Utilize ticketing systems and adhere to standard operating procedures for efficient call handling and escalations, ensuring compliance with client Service Level Agreements (SLAs).

Manage all shift-specific duties, including comprehensive reporting, continuous monitoring, and detailed handover logs.

Assess the nature and severity of security events through meticulous packet analysis and a deep understanding of exploits and vulnerabilities.

Develop and communicate clear resolution plans for identified system and network issues.

Effectively convey technical information to both NTT Data Services clients and internal technical teams.

Actively participate in knowledge sharing sessions with colleagues to foster collective expertise and develop innovative customer solutions.

Maintain current knowledge of relevant security policies and execute assigned general controls.

A Bachelor’s degree in Computer Science, Systems Engineering, Management Information Systems, or a comparable educational background combined with relevant experience.

Possess 0-2 years of hands-on experience in incident handling, log management, antivirus solutions, firewalls, and Security Information and Event Management (SIEM) systems.

Demonstrated ability in root cause analysis and a strong aptitude for problem-solving.

Familiarity with network connectivity and core protocols such as TCP/IP, VPNs, VLAN, NAT, and DHCP.

Exhibit strong investigative and analytical problem-solving skills.

Prior customer service or support experience is essential for managing customer interactions effectively.

Maintain a keen awareness of current security events and a genuine passion for staying informed on emerging threats and trends.