NTT DATA is seeking a dedicated SAP SRM Consultant to join our dynamic team. This role involves supporting and optimizing SAP SRM procurement processes, ensuring seamless operations from shopping carts to catalog management. You'll play a key part in resolving incidents, implementing configuration changes, and supporting critical interfaces.

As part of a leading global technology services company, you will contribute to accelerating client success and driving positive societal impact through responsible innovation. We are committed to fostering an inclusive and adaptable environment where professionals can grow and thrive.

Key responsibilities include providing L1.5/L2/L3 production support for SAP ECC applications, analyzing and resolving incidents within established SLAs, and conducting root cause analysis for recurring issues. You will also manage service requests, standard changes, and deliver minor enhancements. Collaboration with business users and cross-functional teams, preparation of documentation, and participation in on-call support are integral to this role.

Ensuring adherence to ITIL Incident, Problem, Change, and Release Management processes is crucial. Experience with monitoring tools and ticketing systems like ServiceNow, Remedy, or Jira is expected. Support for various testing phases, including Unit Testing, SIT, and UAT, will also be part of your duties. The role requires the ability to work in shifts to support multiple regional support needs.

This role is ideal for a skilled SAP SRM Consultant looking to leverage their expertise in a challenging and rewarding environment. While specific degree requirements are not detailed, a strong understanding of SAP SRM functionalities and associated procurement processes is essential. Experience with incident management, configuration, and support of interfaces with ECC MM is necessary.

Candidates should be proficient in troubleshooting, root cause analysis, and implementing solutions within defined timelines. Familiarity with ITIL best practices and experience with ticketing systems are required. The ability to work effectively in a team, coordinate with various stakeholders, and adapt to shifting business priorities is key to success in this position. Experience supporting diverse regional needs through shift work is also anticipated.