Join our team as an SAP Service Management (SM) Consultant, a crucial role for managing and optimizing our service operations. This position offers the opportunity to leverage your expertise in SAP SM to drive efficiency and deliver exceptional service outcomes for our clients. If you have a strong background in SAP Service Management and a passion for problem-solving, we encourage you to apply.

In this role, you will provide expert functional support and configuration for SAP Service Management processes, overseeing the entire lifecycle from service notifications to service billing. You will be responsible for configuring intricate aspects such as service order types, partner determination, and pricing.

Your duties will include analyzing business needs and translating them into effective SAP solutions. You will also play a key part in troubleshooting production issues, managing change requests, and preparing detailed functional specifications. Collaboration with technical and functional teams will be essential for seamless integration and issue resolution, ensuring smooth operation with modules like SD, MM, and FI/CO.

We are seeking candidates with 5-10 years of hands-on experience in SAP Service Management or Customer Service. A solid understanding of core SM components, including Service Notifications, Service Orders, Repairs, Contracts, and Warranty Management, is essential.

Proficiency in configuring SAP SM and troubleshooting functional issues is required. The ability to prepare functional specifications and coordinate effectively with development teams is also crucial. Experience in AMS/support or implementation projects, coupled with strong analytical, problem-solving, and communication skills, will make you an ideal candidate for this Hyderabad-based position.