SAP Service Delivery Manager
Capgemini
Capgemini
Join Capgemini Engineering, a global leader in engineering services, where you'll collaborate with innovators to unlock their full potential. Our digital and software technology experts provide unique R&D and engineering services across diverse industries, from autonomous vehicles to medical robotics. Embrace a career filled with opportunities, making a real difference in a dynamic environment where no two days are alike.
Lead end-to-end SAP Application Management Services (AMS) engagements, ensuring seamless Incident, Problem, Change, and Request Management. Serve as the primary client-facing delivery lead, expertly managing stakeholders, risks, issues, dependencies, and overall service performance.
Drive program planning, budgeting, financial reporting, and P&L management, focusing on profitability and margin enhancement. Lead multiple Scrum teams, mentor resources, uphold delivery excellence, and champion Agile/Scrum best practices. Spearhead automation, operational improvements, quality governance, and SAP transformation initiatives.
We seek a seasoned professional with 12-14 years of overall experience, including at least 5 years in SAP Application Management services. Essential expertise includes hands-on SAP Techno-Functional knowledge in ECC and S/4HANA, coupled with proficiency in Incident, Problem, Change, and Request Management.
Demonstrate strong program planning, SOW creation, budget oversight, P&L ownership, and risk management skills. Proven ability to lead cross-functional teams, deliver using Agile/Scrum, and manage stakeholders effectively is crucial. Experience in driving process improvement, quality, automation, and transformation programs, along with familiarity with ITSM tools, is highly valued.
Capgemini
IT Services and Consulting