SAP Service Delivery Manager

Capgemini

12–14 yrs Bengaluru Full Time Hybrid (office + remote)
Capgemini logo
Posted : today
Actively hiring

Job description

Join Capgemini Engineering, a global leader in engineering services, where you'll collaborate with innovators to unlock their full potential. Our digital and software technology experts provide unique R&D and engineering services across diverse industries, from autonomous vehicles to medical robotics. Embrace a career filled with opportunities, making a real difference in a dynamic environment where no two days are alike.

Responsibilities

Lead end-to-end SAP Application Management Services (AMS) engagements, ensuring seamless Incident, Problem, Change, and Request Management. Serve as the primary client-facing delivery lead, expertly managing stakeholders, risks, issues, dependencies, and overall service performance.

Drive program planning, budgeting, financial reporting, and P&L management, focusing on profitability and margin enhancement. Lead multiple Scrum teams, mentor resources, uphold delivery excellence, and champion Agile/Scrum best practices. Spearhead automation, operational improvements, quality governance, and SAP transformation initiatives.

Qualifications

We seek a seasoned professional with 12-14 years of overall experience, including at least 5 years in SAP Application Management services. Essential expertise includes hands-on SAP Techno-Functional knowledge in ECC and S/4HANA, coupled with proficiency in Incident, Problem, Change, and Request Management.

Demonstrate strong program planning, SOW creation, budget oversight, P&L ownership, and risk management skills. Proven ability to lead cross-functional teams, deliver using Agile/Scrum, and manage stakeholders effectively is crucial. Experience in driving process improvement, quality, automation, and transformation programs, along with familiarity with ITSM tools, is highly valued.

Essential Skills

SAP AMSIncident ManagementProblem ManagementChange ManagementRequest ManagementStakeholder ManagementRisk ManagementProgram ManagementFinancial ManagementP&L ManagementAgile MethodologiesScrum MasterProcess ImprovementQuality GovernanceAutomationSAP ECCS/4HANA

Good to Have

PMPITILServiceNow

Highlights

  • Actively hiring

More Details

RoleSAP Service Delivery Manager
IndustryIT Services and Consulting
DepartmentProject Management
Employment TypeFull Time, Hybrid (office + remote)

About the Company

Capgemini logo

Capgemini

IT Services and Consulting

SAP Service Delivery Manager at Capgemini | SkillMX | SkillMX