Capgemini Engineering seeks a seasoned SAP Service Delivery Manager to lead SAP AMS engagements, focusing on service delivery, client relations, and governance. Join a world-leading engineering services firm dedicated to helping innovative companies realize their full potential through cutting-edge digital and software technology solutions across all industries. We offer a dynamic career path with ample opportunities for growth and impact.

This role is integral to our Delivery Excellence community, offering a permanent contract within the Capgemini brand.

Lead SAP AMS engagements, ensuring exceptional service delivery and client satisfaction. Oversee program planning, risk mitigation, budget adherence, and financial reporting to meet delivery milestones. Act as the key client-facing representative, aligning stakeholders and maintaining high service standards. Guide multiple Scrum teams, fostering mentorship and ensuring efficient project execution through Agile methodologies. Drive automation, operational enhancements, quality assurance, process improvements, and SAP transformation initiatives.

Possess 9-12 years of overall professional experience. Demonstrate strong hands-on SAP Techno-Functional expertise, including SAP ECC and S/4HANA. Require a minimum of 5 years in SAP Application Management (AMS), covering Incident, Problem, Change, and Request Management. Showcase proven experience in delivery and financial management, including P&L ownership, budgeting, SOW creation, financial reporting, risk management, and program governance. Exhibit strong leadership and stakeholder management skills, with practical experience in Agile/Scrum delivery; PMP/ITIL certifications are preferred, and Scrum Master experience is desirable. Highlight experience in driving automation, transformation programs, operational improvements, and utilizing ServiceNow/ITSM tools.