Join Capgemini Engineering, a global leader in engineering services, and contribute to innovative projects across diverse industries. We are seeking a seasoned SAP Service Delivery Manager to lead critical engagements, focusing on service excellence, client satisfaction, and strategic program execution. This is an opportunity to shape your career within a dynamic organization that fosters growth and innovation.

Capgemini Engineering empowers leading companies to unlock their potential through cutting-edge digital and software technology services. Our experts deliver unique R&D and engineering solutions, driving progress in areas from autonomous vehicles to advanced robotics. Be part of a team where impactful contributions and continuous learning are the norm.

Lead SAP Application Management Services (AMS) engagements, ensuring high standards in service delivery, client relationship management, and overall governance.

Oversee program planning, effectively resolve issues and mitigate risks, manage budgets and P&L, and ensure timely delivery milestones.

Act as the primary client-facing lead, fostering strong stakeholder alignment and consistently delivering exceptional service.

Guide multiple Scrum teams, mentor team members, and ensure successful project outcomes through Agile and Scrum methodologies.

Champion transformation initiatives, driving automation, operational efficiency, quality controls, and process improvements within SAP environments.

Requires 9-12 years of overall professional experience.

Possess strong hands-on expertise in SAP modules, with exposure to both ECC and S/4HANA.

Minimum 5 years of experience in SAP Application Management, covering Incident, Problem, Change, and Request Management.

Demonstrated experience in delivery and financial management, including P&L ownership, budgeting, SOW creation, financial reporting, risk management, and program governance.

Proven leadership skills with experience in team management, stakeholder engagement, and Agile/Scrum delivery. PMP/ITIL certifications are preferred, and Scrum Master experience is desirable.

Experience in driving automation, transformation programs, operational enhancements, and familiarity with ServiceNow or other ITSM tools is essential.