SAP Service Delivery Manager
Capgemini
Capgemini
Join Capgemini Engineering, a global leader in engineering services, and contribute to cutting-edge projects that drive innovation. We empower world-leading companies to reach their full potential through unique R&D and digital engineering services across all industries. This role offers a dynamic career with ample opportunities for growth and making a significant impact, ensuring no two days are the same.
Lead end-to-end SAP Application Management Services (AMS) engagements, overseeing Incident, Problem, Change, and Request Management. Serve as the primary client-facing delivery lead, managing stakeholders, risks, and service performance. Drive program planning, financial reporting, P&L management, and profitability initiatives. Mentor and lead multiple Scrum teams, promoting Agile best practices and ensuring delivery excellence. Champion automation, operational excellence, process improvements, and SAP transformation initiatives.
A minimum of 12-14 years of overall experience is required. Essential SAP techno-functional expertise is needed, with hands-on experience in any SAP module and strong knowledge of both ECC and S/4HANA environments. A minimum of 5 years in SAP AMS, covering Incident, Problem, Change, and Request Management, is crucial. Proven experience in program planning, budget management, P&L ownership, and financial reporting is necessary. Expertise in leading cross-functional teams, Scrum delivery, and stakeholder management is expected. Experience in driving process improvement, automation, transformation programs, and utilizing ITSM tools like ServiceNow is vital. PMP/ITIL certifications are preferred, and a Scrum Master certification is desirable.
Capgemini
Information Technology & Services