Join a dynamic SAP S/4HANA transformation initiative as an experienced CS/SD Consultant. This role offers a hands-on opportunity to contribute to end-to-end project lifecycles, from configuration and testing to data migration and post-go-live support. You will play a key part in optimizing Service-to-Cash and Order-to-Cash processes, ensuring alignment with SAP S/4HANA best practices.

This position is ideal for a dedicated professional seeking to leverage their expertise in SAP Customer Service (CS) and Sales & Distribution (SD) modules within a challenging and rewarding project environment. Work collaboratively with a talented team to deliver robust SAP solutions.

Configure and meticulously support SAP S/4HANA SD processes, encompassing sales order management, pricing, delivery, shipping, and billing. You will also configure and support SAP CS processes, including service notifications, service orders, service contracts, and warranties.

Drive S/4HANA transformation by supporting ECC to S/4HANA conversions or greenfield implementations. Apply S/4HANA SD and CS simplifications, leverage Fiori apps, and utilize embedded analytics. Actively participate in Fit-to-Standard workshops to clarify business requirements.

Collaborate effectively with cross-functional teams such as MM, WM/EWM, TM, PM, and FI/CO to ensure seamless end-to-end integration. Support the configuration and validation of Business Partner (BP) and customer master data. Coordinate with technical teams for RICEFW objects and interface development.

Prepare and execute comprehensive unit and SIT test cases for CS and SD scenarios. Provide crucial support during User Acceptance Testing (UAT), including defect resolution and business user clarifications. Assist with the validation of data migration for customers, service contracts, and open documents.

Provide essential support during cutover activities for sales orders, service orders, contracts, and billing. Offer dedicated hypercare support to troubleshoot and resolve CS/SD issues post go-live. Maintain thorough documentation of issues, resolutions, and process changes.

Develop and maintain essential project documentation, including functional specifications, configuration documents, test scripts, and user guides. Adhere to SAP Activate methodology and project documentation standards throughout the project lifecycle.

A minimum of 5 to 8 years of hands-on SAP functional experience is required, with a strong focus on SAP SD (Order-to-Cash) and SAP CS (Service Management). Demonstrated experience with at least one full-cycle SAP S/4HANA implementation or conversion project is essential.

You should possess a deep understanding of sales and customer service processes, coupled with practical experience in S/4HANA SD configuration, CS integration with SD and FI, and the Business Partner (BP) concept. Exposure to S/4HANA Service Management or FSM is considered a significant advantage.

Ideal candidates will exhibit strong analytical and troubleshooting capabilities, excellent communication and documentation skills, and the ability to thrive in onshore-offshore and multi-country delivery settings. A proactive willingness to learn and adapt to emerging S/4HANA innovations is highly valued. Experience with LeanIX or Signavio for process flow discussions is also beneficial.