Seeking a seasoned SAP EWM AMS Consultant to manage and support a global warehouse infrastructure. This role focuses on providing end-to-end application maintenance and support for SAP EWM 9.4 and SAP S/4HANA EWM 2023 environments. You will ensure seamless warehouse operations across multiple international sites through expert incident and problem resolution, proactive monitoring, effective change management, and continuous service enhancement.

This position demands deep functional and technical expertise in SAP EWM, robust troubleshooting capabilities, and strong integration knowledge, enabling support for a 24x7x365 global business.

Key responsibilities include delivering L1, L2, and L3 support for SAP EWM applications across various warehouse locations, managing incidents, service requests, and problems within ServiceNow. You will troubleshoot and resolve critical production issues within SLA, supporting essential warehouse processes like inbound/outbound operations, inventory management, and yard processes.

Proactive application monitoring, interface and queue management, and RF device troubleshooting are vital. You will also support change and release management activities, including deployment validation, regression testing, and post-release support, ensuring successful implementations.

Furthermore, you will support integrations between SAP EWM and various systems such as SAP ECC/S4, SAP OTM, PLC, ASRS, AGVs, and external logistics applications. Conducting root cause analysis, maintaining documentation, and participating in continuous improvement initiatives are also core duties.

A minimum of 5 to 12 years of experience in SAP EWM support, with proven experience in AMS environments and global warehouse operations, is essential. Experience supporting multi-site factories and distribution centers, along with hands-on expertise in SAP EWM 9.4 and SAP S/4HANA EWM, is required.

Strong exposure to warehouse automation and integration technologies, alongside experience in production support, deployments, testing, and RCA activities, is necessary. Demonstrated experience in SLA-driven support environments is a must.

Essential technical skills include SAP EWM and S/4HANA EWM, Warehouse Process Management, RF Framework, Inventory Management, Yard Management, Quality Management, Wave Management, and Labor/Resource Management. Proficiency in integration technologies, debugging, troubleshooting, queue monitoring, SQL, MOCA, and RCA is also expected. Strong analytical skills, ownership, and the ability to work under a 24x7 support model are critical.