Join our team as an SAP EWM AMS Consultant and play a crucial role in maintaining and supporting a complex global warehouse infrastructure. You'll be instrumental in ensuring the smooth operation of SAP EWM 9.4 and SAP S/4HANA EWM 2023 environments across North America and Europe.

This position demands a proactive approach to incident management, problem resolution, and continuous service improvement, supporting multiple factories and distribution centers. We are looking for a candidate with robust functional and technical SAP EWM expertise, exceptional troubleshooting skills, and the ability to thrive in a 24x7x365 global business setting.

Key responsibilities include providing comprehensive L1, L2, and L3 support for SAP EWM applications across various warehouse sites. You will manage incidents, service requests, and changes using ServiceNow, while diligently analyzing and resolving production issues within SLA.

Your role will also involve proactive application monitoring, troubleshooting integration issues, supporting RF devices, and coordinating change and release management activities. Additionally, you'll perform root cause analysis, maintain KEDB, and drive initiatives for incident reduction and service improvement. Collaboration with business and technical stakeholders is essential.

We are seeking candidates with 5-12 years of dedicated SAP EWM support experience, particularly within AMS environments managing global warehouse operations across multiple sites. A proven track record with SAP EWM 9.4 and SAP S/4HANA EWM is essential, along with strong exposure to warehouse automation and integration technologies.

Candidates should be adept at handling production support, deployments, testing, and RCA. Experience in SLA-driven support models is highly valued. Essential technical skills include proficiency in SAP EWM modules, various integration technologies, debugging, queue monitoring, and SQL. Strong analytical, communication, and stakeholder management skills are a must.